Served as part of the Business Transformation team to leverage technology to create solutions for clients. Partnered with multidisciplinary teams to define business strategies, user needs and optimal solutions. Engaged with a multinational client (confidential) to propel the growth of a mobile application through active involvement in research and analysis, technical documentation, UX/UI design and React Native development. Shaped the trajectory of the mobile application by implementing enhancements based on UX research findings reports. Achieved a significant improvement in app functionality within six months by stabilizing the app through UI development, resulting in improved customer reviews and a substantial decrease in customer help requests. Also designed and built a new website directory for an internal client team, resulting in numerous 5-star reviews in the first month and being featured on the company's internal Ethernet.

Serve in a multifaceted role contributing UX/UI development, research and design across the organization’s suite of digital products as a member of the UX Design team within the Department of Innovation & Product. Lead the development of the non-profit's public-facing website. Lead and contribute to UX research initiatives through quantitative and qualitative methods, including surveys, user interviews, user testing, journey maps, persona development and data analysis. Growing and maintaining organization's UI design library and component library with UI team. Create mockups and prototypes utilizing the organization’s design system. Utilize HTML, CSS, Javascript, React, TypeScript, Gatsby, NetlifyCMS, and some Redux. Research and analytics tools include Excel, Airtable, Mural, Hotjar, and SurveyMonkey. Design tools include Sketch and Adobe Creative Suite.

Developing front-end of consumer sites for international resort brand. Building new features and components utilizing HTML, SASS, JavaScript and Angular 1.x within the Adobe Experience Manager CMS framework. Working closely with UX designers and marketing to execute brand vision and modern UI. Collaborating with team to define standards for UX and front-end development.

Build websites and write web content and promotional material for institutions and businesses. Clients include local artists, a research university and an e-learning company.

Customized software platform for internal business needs by improving user experience and functionality utilizing HTML, CSS, JavaScript and API data.

Performed maintenance, modifications and functionality improvements for front end of international e-commerce site within an agile environment using HTML, CSS, Javascript and AngularJS. Collaborated with UX team on wireframing, prototyping, user stories, research and survey analysis. Worked closely with senior developers, as well as the creative and marketing teams.

Authored evidence-based e-learning modules on leadership topics and executed the company's thought leadership strategy. Developed web content, articles for blogs and publications, and hosted webinars.

Contributed to the implementation of the University Strategic Plan through the implementation of web and print communications.

Supported department through research data coordination and collection, communications with affiliates and alumni, and served as the editorial assistant of an academic journal.

Managed the pursuit of new business for internationally-renowned urban design studio. Authored, edited and oversaw the creation of graphic proposal submissions for multimillion-dollar projects in collaboration with staff and leadership to ensure targeted and compelling content.

Designing technologies that bring people joy, rather than frustration; to generate design ideas, techniques for quickly prototyping them, and how to use prototypes to get feedback from other stakeholders like your teammates, clients, and users.

Integrating UX Research and UX Design to create great products through understanding user needs, rapidly generating prototypes and evaluating design concepts.

A twelve-week programming bootcamp that provide full-stack web development instruction, including: HTML, CSS, JavaScript, jQuery, SASS, Ruby On Rails, Sinatra, Git, as well as introductions to Test-Driven Development, Computer Science, Amazon Web Services, Database Theory and Collaborative Development.